Skip to content
  • Login
DirecTV Stream

DirecTV Stream

streamtv.directv.com
What is your customer experience with DirecTV Stream?

DirecTV Stream Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • DirecTV Stream has 2.0 star rating based on 57 customer reviews. Consumers are mostly dissatisfied.

  • 31% of users would likely recommend DirecTV Stream to a friend or colleague.

  • Rating Distribution
  • Pros: Cheaper, Fairly reliable service, If it works it is fine.
    Cons: Billing nonsense, Customer service sucks or non-exsistant, Difficult to reach and on hold a long time.

View full overview ›

Media from reviews

DirecTV Stream - They billed me for a suspended service. Will not credit my account
DirecTV Stream - They billed me for a suspended service. Will not credit my... - Image 2DirecTV Stream - They billed me for a suspended service. Will not credit my... - Image 3DirecTV Stream - They billed me for a suspended service. Will not credit my... - Image 4DirecTV Stream - They billed me for a suspended service. Will not credit my... - Image 5DirecTV Stream - InternetDirecTV Stream - Paid bill still showing on my credit
View all media ›
Show reviews that mention
service customer customer service phone internet account channels money tech payment
Filter review
Sort by
Steven S Rtv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Union, Missouri

Customer service is useless in helping with any issue.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I needed to change my payment method and called directTV with no help. The payment was made the next day, however, by PayPal. Now I have received notice of disconnect of my service tomorrow for non payment.

If service is disconnect, I do not plan on a reconnect and I will file for a refund of my March payment.

View full review

User's recommendation: Be aware that Customer Service will not be able to handle the simplest issues.

Juliette Dxx
map-marker New York, New York

They billed me for a suspended service. Will not credit my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DirecTV Stream - They billed me for a suspended service. Will not credit my account
DirecTV Stream - They billed me for a suspended service. Will not credit my... - Image 2
DirecTV Stream - They billed me for a suspended service. Will not credit my... - Image 3
DirecTV Stream - They billed me for a suspended service. Will not credit my... - Image 4
DirecTV Stream - They billed me for a suspended service. Will not credit my... - Image 5
Updated by user Feb 11, 2025

Terrible

Original review Feb 10, 2025

I temporarily suspended my account for 6 months. They have billed me anyway and am trying to get them to credit my account.

They repeatedly tried to get me to pay before they could give me a credit. Now the referred to someone else to review.

View full review

User's recommendation: Do not use them

HARVEY H Mmz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of technical support for ongoing problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

As others have written on the internet, quite often the Home button freezes. The only way out is to delete the app, reload it, and sign in.

I have to do this at least once a week. I have complained to various people to no avail. No one at DirecTV Stream seems to care or have the knowledge to get this fixed.

I find this very hard to believe. But for unrelated problems with getting YouTube TV to work, I'd switch to them.

View full review
Pros:
  • If it works it is fine
Cons:
  • Home icon keeps freezing and directv does not seem interested in fixing this

Preferred solution: Someone at technical support to take the time and show the acumen to fix the seemingly never-ending problem of the Home icon freezing.

User's recommendation: Check out YouTube TV to see if that works for you w/o problems.

Resolved
Arminda Xss

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Texas

Resolved: Don't do it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been charged for two months of service but have never received a bill. You call the number provided and no one answers for streaming.

The phone is answered by Direct TV and they have no idea what's going on. Gemini box has been blinking since we got it. We don't get any channels and it just doesn't work. I don't want to switch again because I'm sure they'll charge me for a month even though I've cancelled.

I've paid more money in moving, canceling, and switching than I care to do. I really despise DirecTV, AT&T and stupid Streaming!!!

View full review
Pros:
  • Cheaper
Cons:
  • Everything else

Preferred solution: Price reduction

Brooks V Rcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Bruno, California

Local Sports

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It appears, after 20 some years of watching my Giants a local team on an already expensive cable network, that same network wants to charge more to watch baseball.. What is really going on around here?

View full review

User's recommendation: Drop Cable

Shanell Ybc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kankakee, Illinois

I got misinformed never got told anything about anything got that Gemini hooked it up and 3 days later there shutting my service off because I can't pay when I told the guy that I couldn't pay until n

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I got the Gemini on Saturday got it hooked up Saturday night now today which is Wednesday they turned it off because I couldn't pay I never got told I had to pay it if I put it on my television I thought that's what it was for I called tried to get some help try to get somebody just to give me until next Friday no nobody helps around there nobody would do anything they they're full of I'm sorry but that's it don't get DirecTV

View full review

User's recommendation: don't get DirecTV

Gearldean Ooq
map-marker Leavenworth, Kansas

Remote issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My remote does not work. What else would you need to know.

Your service sucks.

Im just waiting for another service to be available in my area.

Why do I need to write 100 words when it only takes 2 to say YOU SUCK. YOUR 24/7 customer service is NOT 24/7 So that doesnt only mean YOU SUCK You lie!!!

View full review

User's recommendation: Don’t go with direct if you have a choice. I’m just waiting for another service to come to our area.

Anonymous
map-marker Birmingham, Alabama

Unauthorized charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Your customer service sucks. You should get people that can speak clear English first off and he didnt handle nothing for the reason I called.

View full review

User's recommendation: I would not recommend anyone to use your service

Maurice S Qwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account number or return label for returning equiptment

As explained in the subject, I would like my account number. Or, I would want a return label for returning my boxed equipment.

View full review
Pros:
  • Too costly
Anonymous
map-marker Dayton, Ohio

I spent about $349/mo and didn’t even get the movie channel and was looking for a better deal. I was on the phone line 1 hour and hung up not talking to anyone. I went elsewhere.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Poor service , forever waiting waiting for help . Didnt know my password and waited an after holding an hour I gave up.

View full review

User's recommendation: Too expensive

Letesha Pxp
map-marker New York, New York

Synopses of movies frequently don't have accurate, complete listing of the cast.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

A person can't know whether to program a movie to record or not. A customer can waist a lot of time and may have limited space left to record something they can't be sure.

View full review
Joel J Hof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t understand the person that answers the phone when I call!

I need to replace two of my receivers and remotes! A technician came out and told me my receivers are old and cannot be serviced. I also need new remotes!

View full review
Anonymous
map-marker Liberty, Missouri

USA vs Canada Natonal Game NOT on your channels

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

What the *** kind of company are you guys running. USA where all your customers are can not see their hockey yeam play Cananda the super power because of some Bone Head in your company. I need an expalaination in person on the phone.

View full review
Kyndel Qvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Exeter, California

Trying to get the Super Bowl but it is blackout

All fox channels for the Super Bowl is black out look all through the channels can not find any with it on or do I need to get the NFL package

View full review
Resolved
Meena Zjs
map-marker Orlando, Florida

Resolved: Internet down again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My Internet goes out often and technicians can never figure out what the heck is wrong with it. This is strike two the next time it happens Im switching providers.

View full review

User's recommendation: Get a company that has knowledgeable technicians

Jennyfer Xzc
map-marker Augusta, Georgia

Customer concern ignored

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Contacted customer service twice but no results. Then promised a call back but never received one. Getting help on phone near impossible.

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article